User Portal

Presence Suite – Version 11

Discover all the new features and benefits of Presence Suite’s new version.


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Communications Portal

Voice self-service solutions 
A new and intelligent touch point for your customers


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Gartner Magic Quadrant 2018

Gartner has once again named Enghouse Interactive a Challenger in its latest Magic Quadrant for Contact Center Infrastructure

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Collections Virtual Agent

Reduce the operational costs of recovery

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Presence Video Interactions

One more step in the omni-channel management

How?

Improve process, ensure 24x7 availability, scalable and quality services

Web Agent The Future is Now

WebRTC technology gives Presence Web Agent easy access to the agent toolbar through a URL. Take your Contact Center to a new level of versatility!

Developed and supported by some of the biggest names in the industry (Google/ Chrome and Mozilla/ Firefox). WebRTC technology is quickly becoming the standard for web-based real time communications handling.

WebRTC enables a guaranteed quality of service for application such as voice calls, video chat, file sharing, messaging, white-boarding, human computer interaction, etc. without any client or plug-in download to run from a browser using simple HTML and JavaScript APIs. Contact Centers can create the perfect experience for their customers.

Looking for a detailed solution to make WebRTC work for your Contact Center?

Contact Us and a Senior Business Consultant can tell you how our solutions will enhance your contact centers efficiency and productivity. Contact Us or email Info@Presenceco.com