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Fusiona Salud chooses Presence Suite of Solutions 


Madrid, Spain May 07.2013—The Valencian Institute of Infertility, Spain’s first medical institution dedicated to assisted reproduction has chosen Presence Technology, leading European supplier of multichannel solutions for customer service, to boost its contact centre platform efficiency and flexibility.

IVI Group needed to implement a modular and fully scalable technological solution for its new Group Company, Fusiona Salud, dedicated to strategic consulting, design, management and implementation of healthcare programs for patients, family, caregivers and healthcare professionals.

Fusiona Salud selected the complete Presence Suite of Solutions, the Multichannel modules for contact centres and Presence OpenGate to manage contact centre communications. Specifically, the company has incorporated the Inbound, Outbound, Scripting and Recording features.

IVI will manage its contact centre campaigns with Presence Outbound (in progressive dialling mode) and Inbound; it will also use the Presence Recording module for call recording and service quality control and Presence Scripting, which allows Supervisors to generate scripts and modify campaigns quickly and easily without the need for assistance from the IT department. Presence solution gives IVI agents immediately access to a contacts history with all the available information related to the patient/client services allowing Fusina Salud to deliver on all established quality service goals.

“The characteristics of our business required a high performance solution that met the requirement of our company and the IVI Group. The solution had to stand up to the quality levels we offer our patients/clients. Service quality is key to us and the Presence Solutions allows us to deliver this quality to the service type we offer, which are specially demanding because of the sensitive environment in which we work”, indicates Lola Martín, General Manager of Fusiona Salud.

“I´ve been familiar with Presence Technology and its suite of solutions for years. We’re very excited to have incorporated Presence in our contact centre. Presence Technology and the team involved with our company have met all our expectations” indicates Lola Martin.

About Presence Technology
Presence Technology Presence Technology is a European leading provider of multi-channel Contact Centre, available in Onsite; Hosted or hybrid models that enable contact centres optimize resources and increase efficiency in the communications process with its customers. With a team of highly skilled professionals the company has a customer’s globally and a network of strategic partners in Europe, Africa, Latin America and North America that certify and support their projects around the world. For more information visit www.Presenceco.com, Presence´s blog or follow us:

www.Twitter.com/Presencetech • www.Facebook.com/presencetech • www.Linkedin.com/company/presence-technology

About IVI
The Valencian Infertility Institute was founded in 1990 as the first medical institution in Spain dedicated to assisted reproduction and a global force for both the scientific community and for all those couples who cannot have children naturally.

IVI has 23 clinics across 7 countries. With presence in Spain, Lisbon, Mexico City, Santiago de Chile, Panama, Buenos Aires, Salvador and Sao Paulo, IVI has positioned itself as a reference in the world as medical professionalism, maintaining its trend of increasing activity. More information: www.IVI.net


For more information visit www.presenceco.com, Presence´s blog or follow us.

Twitter.com/PresenceTech ● Facebook.com/PresenceTech ● LinkedIn.com/company/Presence-Technology